DStv Customer Forum hits Ikorodu-Lagos

MultiChoice, Nigeria’s leading provider of premium pay-TV entertainment, has made good its promise to continue to dialogue with its customers to serve them better. The company hosted DStv subscribers residing in the Ikorodu axis of Lagos State to a forum in Ikorodu on Saturday, 17 May. Hundreds of DStv subscribers who attended the forum lauded MultiChoice for the initiative and also requested that such engagements be sustained.

Caroline Oghuma, Public Relations Manager for DStv, while welcoming customers to the forum, stated that the objective was to thank subscribers for their loyalty and listen to their suggestions, advice and complaints, which provide constructive feedback necessary for MultiChoice’s effective operation. She said MultiChoice is an innovation-driven organisation that continues to add value to its subscribers from time to time. 

“This forum is coming close to the 2014 FIFA World Cup Brazil , which starts on June 12. We want to use this opportunity to tell our subscribers that you will not miss any of the games, as all subscribers, from the DStv Access bouquet to Premium will have unrestrained access to all the World Cup matches live. This is in addition to the other premium content that we offer on DStv,” she added.

Matthew Okoduwa, Assistant Director for Monitoring and Enforcement at the National Broadcasting Commission (NBC), commended MultiChoice for the customer forum initiative, describing it as an important mechanism in customer relations. 

He said it is the duty of NBC to regulate the broadcast industry in Nigeria and monitor all the channels on direct-to-home (DTH) and terrestrial televisions. He added that customers have the right to complain over what is served to them but also urged them to give credit where it is due. He further added that subscribers’ feedback help the regulator to effectively monitor the industry as well as enforce regulations. 

MultiChoice executives at the forum, including Chioma Afe, Marketing Manager DStv; Lanre Oluwole, Operations Manager; Faud Kadiku, Regional Operation Manager, Taiwo Oshikoya, MultiChoice Superdealer/CEO Corsican Brothers, proffered answers to questions from subscribers. They also promised to give feedback from the forum to the MultiChoice management.

Highlights of the forum include a presentation on the new DStv Explora, showcasing its features and benefits including unlimited space for high definition recording of up to 220 hours, DStv Catch-Up, and Box Office offering, among others.